Privacy Policy

Last updated: April 21, 2026

This Privacy Policy outlines the practices of Frofia regarding the collection, use, and protection of your personal data when you interact with our website, utilize our services, or complete a purchase at frofia.com.

In the context of this policy, “you” and “your” pertain to the individual accessing our Services. We are committed to processing your information in strict compliance with United States federal and state privacy regulations. This includes, but is not limited to, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), ensuring that your data rights are respected and upheld.

1. How We Collect Your Personal Information

We collect personal information from three main sources:

  • Information You Provide Directly: Contact details (name, email, phone), billing/shipping addresses, payment confirmations, and customer support history.
  • Information Collected Automatically: Usage data collected via cookies and similar technologies, including IP address, device type, browser information, and Site interaction patterns.
  • Information from Third Parties: Data from essential service providers like Shopify (our e-commerce platform), payment processors, and US-based shipping partners to fulfill your orders.

2. Use of Personal Information

We utilize your personal data to deliver a high-quality shopping experience, which encompasses the following:

  • Order Fulfillment: This includes processing your transactions, coordinating delivery logistics, and issuing necessary documentation such as invoices and order confirmations.
  • Customer Support & Communication: We use your details to address your questions, provide essential updates regarding your order status, and ensure you stay informed.
  • Security & Fraud Detection: To protect both our customers and our platform, we analyze order information to identify and prevent potential security risks or fraudulent activities.
  • Personalized Marketing: With your explicit consent, we may share updates or promotional content regarding Frofia’s latest products and services that align with your interests.

3. Cookies & Tracking Technologies

To enhance your browsing experience, Frofia uses cookies to maintain site functionality, remember your individual preferences, and analyze our web traffic patterns. You retain the full right to manage or restrict these cookies through your personal browser settings. Please be aware that opting out of or disabling specific cookies may impact the performance of our website and could limit certain features during your shopping journey.

4. How We Share Personal Information

We do not sell your personal information. We only share information with trusted third-party service providers to help us use your personal information as described above:

  • Service Providers: Such as Shopify (our store engine), payment gateways (e.g., Shopify Payments), and US carriers (USPS, UPS, FedEx).
  • Compliance with Law: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive.

5. Data Security and Retention

At Frofia, we utilize rigorous industry-standard protections, including SSL (Secure Socket Layer) encryption and full PCI-DSS compliance, to ensure your information remains secure during transmission. We only retain your personal data for the duration necessary to complete your orders or to satisfy our legal, accounting, and tax requirements under United States law.

6. Your Rights (US & California Residents)

Depending on where you live in the US (notably California), you may have the following rights:

  • Right to Know: Request to know what personal information we have collected about you.
  • Right to Delete: Request the deletion of personal information we have collected from you.
  • Right to Correct: Request that we correct inaccurate personal information.
  • Right to Opt-Out: Request to opt-out of the "sale" or "sharing" of your personal information (note: Frofia does not sell your data).
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

7. Contact & Complaints

If you have questions about our privacy practices or wish to exercise your rights, please contact us at info@frofia.com.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

  • Store name: Frofia
  • Address: 1504 Dickinson Ave, Greenville NC 27834, United States
  • Email: info@frofia.com
  • Phone number: +18337624602

Customer Service (Opening Hours):

  • Monday - Friday:  09:00 - 18:00 (GMT)
  • Saturday and Sunday:  10:00 – 16:00 (GMT)